How to order from us.

Folk art, antiques, and outsider art

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Ordering is easy.

CALL: (256) 886-2809
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When you do business with us, all orders are guaranteed returnable.

          Ordering
          Payment
          Credit Cards
          Confirmation of payment and shipping
          Shipping
          Your Shipping Address
          Signature Required on Delivery
          Returns
          Packing and Shipping Returns
          Pricing and Availability

Ordering:

If you would like to order items you have seen here the best thing to do is to call us. We will try to work with you via e-mail if you prefer. When you call, we will discuss details of condition, color, surface, etc. - things that are hard to convey otherwise. We want you to be sure of your order and pleased with your purchase, and have found this is the best way to do it. When either calling or e-mailing, please try to include the inventory code.

Payment:

We require payment before shipping. We accept personal and business checks, bank and postal money orders, and credit or debit cards through Paypal. Payment should be in US funds. Checks should be made payable to Artisans.

Credit and Debit Cards:

If you prefer to pay by credit or debit card, we can accept those or direct payment from your checking account through Paypal. You do not need to have an account for payment in this manner. We can also receive a check via Fed-ex or UPS Overnight, and Express Mail if you need faster shipment and don't wish to use paypal.

If you wish to pay by Paypal, we will invoice you only after discussing availability and final costs including shipping.
Here are the details:

We can invoice you or you may pay directly. If we invoice you, PayPal will send you an e-mail with all the details and a link to go to the payment processing page. You will then have all that information, including our invoice, in your computer for reference. Please let us know if you would like us to invoice you.

If you prefer to pay through PayPal without an invoice the e-mail address to use for Paypal to make a payment is artisans@folkartisans.com . If you intend to use paypal directly, without us invoicing you, please send us a separate email telling us this so we can look for the payment.

Please note that Paypal handles eCheck payments differently than credit or debit cards. They do not confirm payment or credit it until they receive it. Their terms for merchants are that we should not ship until we get confirmation from them This may take up to 3-5 business days from when you pay. Because of that, we suggest using credit or debit cards.

Confirmation of payment and shipping:

We will confirm receipt of your payment by e-mail, and also send you a shipping confirmation with any tracking number(s).

No Chargeback Policy

Purchasers agree that disputes of any nature may not be resolved by a credit card chargeback and further agree to refrain from filing any chargeback claim against Artisans or Paypal acting for Artisans, and/or its credit card merchant. By purchasing at Artisans, the purchaser waives the right to initiate a chargeback and furthermore agrees to pay a minimum of $400 plus administrative fees, costs, attorney fees, and/or any other charges associated with responding to said chargeback due to the administrative burden of responding to said dispute.

Of course you have return privileges as described above, and you are always able to make a claim through Paypal Buyer's Protection Policy.

Note: We always will work with you to try to satisfactorily work out any problem you may have with your purchase. Just contact us by message and then defininately speak with us on the phone. Thank you for your understanding.

Shipping:

We try to ship your order within 24 hours (many times the same day). We usually ship by FedEx Ground, insured. Less often we use UPS ground or USPS Priority Mail. We sometimes will make arrangements through other carriers. Shipping to other countries is mostly by the US Postal Service, although we can and do use both Fedex and UPS. We generally try to include a shipping allowance on orders.

Your Shipping Address:

Please provide a street address, in addition to any PO Box, as this will go via the "best way".

Your Contact Telephone Number:

Please provide a Contact Telephone Number, as this is needed by Fedex and UPS in case they need to reach you. They do not store your numbers for other uses.

Signature Required

To protect your order, we generally will ship with an indirect signature required. For FedEx that means they will obtain a signature in one of three ways: (1) from any person at the delivery address; or (2) from any person at a neighboring address; or (3) you (or the recipient) may leave a signed FedEx door tag authorizing release of the package without anyone present.

If you or someone else is not able to receive your order it will be returned to us after 3 attempts. This is at your expense. So please let us know if we need to ship at some specified day or to an address other than your home. If we ship in another manner, such as requiring a direct signature, we will inform you of that prior to shipping to make sure it will work for you.

Returns:

We want you to end up pleased with what you get. We always accept prompt returns on mail sales - for any reason, but ONLY if you follow these procedures (which are also outlined on your receipt).

1. If you aren't satisfied, please call and email within 48 hours of when your order is delivered. We ask for a call as we are sometimes travelling.
2. Get appropriate return shipping instructions.
3. Ship back your return(s) within 48 hours of receiving instructions (except Sunday or holidays).
4. We will gladly refund any payment (less our shipping costs to you) after it arrives to us in the same condition it was sent to you.

Packing and Shipping Returns:

Obviously, you will need to repack and ship something to us. Neither you nor we would like to see damage to the item(s) in return. We have put together a detailed paper for your use and will e-mail it to you if you need to return something. It will give you information on how to pack to minimize problems and to conform to UPS and FEDEX shipping guidelines. It may be that you are an excellent packer or regular shipper and do not need this information, however at least it will be a reminder.

Download or view these shipping guidelines as a PDF.

INSURANCE AND DAMAGE CLAIMS

We generally insure all packages. For more expensive pieces we will also require either direct or indirect signatures. Please be aware that if you set up delivery instructions directly with a carrier it may override our insurance and you will have no recourse should an item be damaged.

IMPORTANT: If you have set up delivery instructions with UPS, FEDEX, or USPS (like in UPS Home), as part of their terms, you have likely released that service from liability. Therefore if there is damage, loss, theft, etc. to an item they will not honor any claims - even though we may have paid for insurance and/or signature required. We will not assume any liability for damage or loss as we can not make a claim. Please be aware of this and that you are assuming all liability.

Pricing and availability of items on the site:

Because these are one of a kind pieces, everything is subject to prior sale. We take orders in the order we receive them. We take great care with listings and try to give you accurate descriptions and prices of all items here. We also try to remove items as they are sold. Sometimes; however, we do miss something sold, make a typo, or have a price change. We apologize for any inconvenience this may cause. Please confirm current availability and prices by email or phone. All items on this site are subject to prior sale. All prices are subject to change or correction. Prices are for individual items only. We try to give a discount for multiple purchases.

Thank You

Finally, we want to thank you for your interest and consideration of what we offer.